Community Guidelines

To start:

Set the thermostat to 72 degrees.
Set fan switch to "Auto."
Set switch to "Cool."

In the event that the unit is not working, please call the Leasing Office and we will have someone respond. Non-working units are not considered service emergencies unless there is a medical condition which requires air conditioning. In situations where medical conditions are involved, we require a statement from your doctor, which includes the necessity of 24-hour air conditioning.

Holes should not be drilled in your apartment without our prior written consent, nor should any nails, hooks, or screws be used on any floors, doors, windows, tub, shower, appliances, or fixtures in the apartment.

Nothing should be fastened to the floors, doors, windows, walls, appliances, or fixtures in the apartment, the exterior walls, or porches of the buildings.

Please refrain from hanging signs, advertisements, or notices on the outside or inside of any apartment or building.

Locks on the doors leading to the apartment should not be altered without our consent. We must have a key to every lock at all times, and every lock must be compatible with the master key system for the building.

Please do not use the balcony, patio, or terrace of your apartment to store personal property.

Additionally, no towels, rags, rugs, laundry, or other items should be hung from any balcony or terrace, nor should anything be thrown or dropped from the windows, balcony or terrace.

Please refrain from cooking or barbecuing on a porch, patio, or balcony.

While vacuuming is a sufficient way to remove most dry soil, soil coming from cooking vapors, air pollution, or soil that is tracked in from the street presents a different type of problem. These particles of oily soil deposited on carpet fibers can cause gradual but significant dulling of delicate light colors. The color isn’t lost, but it is hidden under the film. If this type of soil is allowed to accumulate, it literally glues the pile fiber together and begins to attract and also hold the soil. This is the reason cleaning is so important when dulling of the color is first noticed. If allowed to remain too long, it becomes gummy and difficult to remove.

Several methods of cleaning produce satisfactory results, but one point is universal: Clean the carpet before it becomes too unsightly. The cleaning chore will be much easier and much more successful. Some of the methods found acceptable are detailed below.

1. Dry powder - Uses absorbed particles worked into the pile with machine and removed by a vacuum. Professional or do-it-yourself.
Characteristics - Uses little or no water, little skill is required. Carpet ready for use immediately. Sometimes hard to remove all cleaning particles from deep piles.

2. Dry foam and absorbent methods - Fluffy detergent foams are worked into pile by variety of machines, dried residue vacuumed out. Professional use only.
Characteristics - Little water, dries fast. Cleans surface well.

3. Steam cleaning Method - Hot water extraction. Professional use only.
Characteristics - Extraction of cleaning solution and soil leaves little residue. No pile damage.

Stain Removal

Spot Cleaners:
1. Water
2. Detergent (1/2 tsp. of clear dishwashing liquid in 1 qt. water)
3. Household detergents
4. White vinegar
5. Dry cleaning solvent

The following describes different types of stains and their appropriate treatments.

1. Alcoholic beverages - 2,3,4,1
2. Blood - 2,3,4,1
3. Candle wax - Freeze with ice, shatter, vacuum
4. Chewing gum - Freeze with ice, shatter, vacuum
5. Food dyes - Professional
6. Food stains - 5,2,3,4,1
7. Coffee - 2, 4
8. Cosmetics - 5,3,2,4,1
9. Ink, ballpoint - Professional
10. Lipstick - 5,2,3,4
11. Oil and grease - 5,2,1
12. Paint - 5,2,1
13. Rust - 4 or Professional
14. Soft drinks - 2,3,4,1
15. Urine - 2,4,3
16. Wine - 2,3,4,1

Certain products found in most homes can cause irreparable damage to your carpet. Artificially-colored powdered beverages, frozen fruit-flavored bars, and some liquid medications contain a red food dye that is very difficult or impossible to remove from the carpet. Bleaches, tile cleaners, mildew removers, oven cleaners, and drain openers are very strong chemicals that can discolor or dissolve carpet fibers. Please be advised!

Common areas, sidewalks, entrances, lobbies, hallways, elevators, or stairways of the community should not be used for any purpose other than entry and exit. Please do not place or store furniture, equipment, or personal articles in any common areas for any period of time. We may remove any such items at any time, at your expense, including any storage costs.

All equipment located in your apartment or community should be used in a reasonable and careful manner. Equipment includes such things as toilets, sinks, electrical, plumbing, heating, ventilating, air conditioning, building access system, elevators, appliances, or other facilities. If you or your family, guests, or visitors use any equipment in a manner that causes damage to the equipment, you could be held responsible for the costs of repairing or replacing it.

If your community has a pool, you must pay any required fees prior to usage.  For your safety, please obey all pool rules and regulations.

Games, sports, and other recreational activities are permitted only in designated areas. All rules and regulations must be obeyed including the days and hours that recreational facilities may be used.

We may at any time discontinue any recreational services or close down facilities either temporarily or permanently.

This system is designed for 24-hour operation. Intermittent switching on and off will not save you money. It will result in higher costs and reduced efficiency.

To start the unit:

Set the thermostat to comfort range: 68-72 degrees.
Set the fan switch on "Auto."
Set the heat and cool switch to "Heat."

If the unit is not functioning, or fails to start, check the main breaker panel box. It should be “on”. If the unit still fails, request service from a service technician. Never attempt to repair the HVAC system yourself.

Items which weigh more than we determine is reasonable for the floor loading of the apartment are not permitted. You must check with us before bringing heavy items (i.e., waterbeds, safes, etc.) into the apartment.

Your hot water heater is located inside the living room/family room closet. The water temperature has been preset to 120 degrees. If you would like the temperature changed, please contact the office and we will do our best to accommodate you. Please do not try to change the temperature setting yourself; it could result scalding.

If you lock yourself out of your townhouse or apartment during office hours, please come by the Leasing Office and we will have someone let you in.

If the Leasing Office is closed, call the 24-hour service number and a service technician will be sent out to assist you. You must show proper ID. There is no charge for the first lock-out; each subsequent lock-out will incur a fee of $55.00.

Heating - Keep windows and entrance door closed. Make sure that registers for supply and/or return air are not blocked by drapes or furniture. Set the heating thermostat as low as comfort permits. Each degree over 68 can add three to five percent to the amount of energy needed for heating.

Lighting - Do not use lamp wattage that is too high for your needs. Use powerful light bulbs only in task areas such as a desk or reading area. Use clear rather than frosted bulbs. Clean your lighting fixtures and bulbs regularly as dust can impair lighting efficiency. Turn off lights when leaving a room and use natural light wherever possible. Energy-efficient light bulbs emit less than a standard incandescent bulb of the same wattage, so try to use them in hard to reach places.

Air Conditioning - Keep windows and entrance doors closed. Open windows only during moderate weather (spring or fall) to admit outside air for cooling instead of operating air conditioning equipment. Make sure that registers for supply and/or return air are not blocked by drapes or furniture. Set the cooling thermostat as high as comfort will permit. Draw blinds, shades, or drapes to block the sunlight during the hottest part of the day. Do not position heat-producing devices such as lamps and televisions beneath a wall-mounted thermostat for central cooling system. Heat rising from the equipment could cause the thermostat to read a higher degree than it is.

Please keep in mind we may remove any vehicle at the owner’s expense if it appears abandoned, inoperable, does not display an inspection sticker and/or license plates, or the inspection and/or registration is expired.

We apologize, but due to local water restrictions and hazardous substance ordinances, we cannot allow residents or their guests to work on their vehicles in the community parking areas. Vehicles may be washed only in designated areas. If there is no designated area, then washing vehicles is not allowed.

All residents, their family, and guests should conduct themselves in a manner that will not disturb their neighbors or community staff. Noise, odors, or any other actions that cause a disturbance are not permitted. Please do not interfere with the rights, comforts, or convenience of other residents or community staff.

Remember you are responsible for the conduct of your family, friends, guests, and anyone you invite into the community.

We will make reasonable efforts to stop neighbors from disturbing your peace, but we cannot be responsible for controlling their actions. If you are seriously disturbed by activities at your neighbor’s apartment, please call the police.

Pest exterminations will be available to all our residents at no charge. Please contact the Leasing Office for more information and to make an appointment to have an exterminator service your apartment home.

Cats & dogs are welcome at your community. A Pet Agreement is required for all pets and additional fees apply. Any violation of pet rules and regulations can result in charges to your account, loss of pet privileges, or eviction. See restrictions below.

Number of Pets
Two maximum.

Pet Friendly Areas
Pets may be restricted to certain buildings and/or floor levels within the community.

Service Animals or Assistance Animals for Disabled
Service animals or other assistance animals for disabled residents will always be permitted with verification that the resident qualifies as disabled and requires the animal in order to have equal opportunity to use and enjoy the apartment and community. A Pet Addendum will be required; however, all fees, deposits, and renters’ insurance requirements specific to the animal will be waived. Rules and regulations will apply to the animal.


The following dog breeds are not allowed (no full or mix of any of the following):

  • Akita
  • Alaskan Malamute
  • American Bulldog
  • Chow
  • Dalmatian
  • Doberman
  • Dogo Argentino
  • German Shepherd
  • Husky
  • Presa Canario
  • Rottweiler
  • Staffordshire Terrier/Pit Bull
  • Wolf

or any other breed prohibited by management for life/safety reasons. We may change the restricted breed list after thirty (30) days notice; however, if such change means that your dog will no longer be allowed, then your dog will nonetheless be permitted (grandfathered) until the expiration of your then-current lease term. No “visiting” pets are allowed.

Pet Rules and Regulations

  1. Pets must be licensed and immunized in accordance with applicable regulations.
  2. Dogs are not allowed outside the apartment unless on a leash (in accordance with local leash laws) and under your control or under the control of your designated responsible person.
  3. Cats must be indoors only. Only domestic breeds are allowed.
  4. Pets must not be left alone, at any time, outside the apartment. Animal control will be called to remove any pets left unattended within the community.
  5. Dogs may not be tied to any fixed object (such as a tree) anywhere in the community. You may not keep your pet on the balconies or patios unleashed or unattended at any time.
  6. No pets are allowed in the swimming pool areas, other apartments, laundry rooms, offices, clubrooms, or other recreational facilities, except as required by applicable laws related to service animals or other assistance animals.
  7. Dogs and cats must be housebroken. Dogs and cats must be spayed or neutered, and no pet offspring are allowed.
  8. Pets must be walked and curbed only in designated areas. You are responsible for immediate clean-up of pet waste. Pet waste is to be disposed of properly in plastic bags and placed in the dumpsters or other designated dog stations.
  9. You will not allow any pet to become a nuisance or danger to other residents, which includes, but is not limited to, biting, excessive barking, or whining.
  10. Upon maintenance requests, dogs must be restricted to an area not affected by the service request.
  11. You are responsible for any extermination fees incurred as a result of keeping a pet in the apartment.

We may change any of the above Pet Rules and Regulations after thirty (30) days’ notice.

Please do not bring anything into your apartment or the community that increases the risk of fire. Things that could cause an increased risk of fire include flammable oils, fluids, propane, benzene, gasoline, kerosene, or other hazardous materials.

Please refrain from cooking or barbecuing on a porch, patio, balcony, or within 15 feet of any building, except as expressly permitted by your community.

Satellite dishes one meter or less in size are permitted upon your signing a Lease Addendum – Satellite Antenna and Dishes.

Adding Value to your SmartCard

- Insert SmartCard into the Cash Service Center, with the chip facing up towards the machine.
- The balance on your card will show on the electronic display.
- To add value on to your card, with the card already in the Cash Service Center, insert $5, $10, or $20 into the bill acceptor.
- Wait for the card to be updated and remove the card.

Use in Laundry Machine

- The price of the cycle is displayed on the electronic display.
- To start the machine, insert SmartCard into the card-reader slot with the chip facing up towards the machine.
- Select the cycle desired. The length of the cycle will be displayed after the machine has started.
- After your cycle selection, wait until the machine starts and the display on the machine says to “Pull Card.”

General Care of SmartCard

- Store card in a safe place away from magnetic fields such as microwaves, computers, other credit cards, and electronic equipment.
- Do not bend.
- Do not insert card in anything but the laundry machines and the Cash Service Center.
- The information may be erased if inserted in any other card reader.
- Keep card and chip clean from any grease, film, or laundry soap.
- Keep card and chip dry and free from scratches.
- Do not put wet clothes on the SmartCard readers.

Stop by the leasing office during normal business hours if you have any questions regarding your SmartCard.

All the townhouses and apartments are equipped with smoke detectors and carbon monoxide detectors. These detectors will sound an alarm if there is an emergency. When the smoke clears, it will turn off automatically. We recommend that you check this periodically to determine if the alarm is working properly; please contact the Leasing Office if it is not. In the event of a fire, please call 9-1-1 immediately.

Our maintenance staff will shovel and salt the sidewalks in the event of snow. We will plow the roads when snowfall exceeds two inches. If you would like a copy of our snow removal policies, please contact the Leasing Office.

Home Properties has contracted a company for snow and ice removal operations. Please adhere to the following guidelines related to snow removal:

All communications regarding snow removal operations should be directed to our Leasing Office (e.g., if plowing or sidewalk clearing has not occurred in your section of the community). If the office is closed due to inclement weather, please leave a voicemail message, as they are monitored and responded to! The Contractor has been instructed to only communicate with Community Managers.

- The Contractor will begin snow removal operations after two (2) inches of snow has accumulated on paved surfaces or at the discretion of the community.

- Parking spaces will be truck bladed to the extent that parked vehicles permit (at least three unoccupied parking spaces in a row) during the original plowing service. Roadways will be plowed curb to curb, or as close to the curb, as the roadway allows.

- The snowplow operators will attempt to push the snow off the roadway in smooth, continuous passes with the blades angled toward the road to not create large drifts of snow in front of parked cars; however, the Contractor is not responsible for removing snow from behind/around cars after the snow removal service. This will inevitably occur each time the truck plows snow from the street, but the Contractor has been cautioned to avoid this as much as possible.

- After the snow has been removed, the Contractor will use rock salt on the drivelanes and parking areas and ice melt for the sidewalks.

- Snow should never be shoveled onto streets, sidewalks, or other parking spaces. The Contractor is not responsible for the removal of snow piled by residents in these areas. When shoveling or blowing snow, please place it onto grass-covered common areas. Visit the Leasing Office to borrow a spare shovel if needed.

- If you are essential personnel or are required to be available for work, please make private arrangements or park on a public or adjacent street.

- Snow removal and ice melt will not be applied to your patio area during winter months by the Contractor of the community. Under the provisions of your lease, it is your responsibility to keep your apartment in a clean, orderly, and safe condition. This includes the patio area. Failure to do so will be at your own risk.

You will find dumpsters on each court in the community. The trash pickups are Monday and Thursday mornings. Please place trash in the dumpsters the evening before. Do not leave trash bags outside the dumpster.

We do not allow large items such as TVs, broken furniture, mattresses, or couches to be put in or next to the dumpsters. If you need to remove such items, please contact the office and we will help make arrangements.

All trash should be placed in plastic bags and disposed of in the appropriate waste containers. Please do not place any trash in halls, stairways, balconies, or laundry rooms.